Refunds

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply to e-books and other digital products in the same way they apply to physical goods. Nothing in this policy or in our Terms of sale takes them away.

Change of mind

We don’t give refunds or exchanges if you:

• change your mind or no longer want the book
• find it cheaper somewhere else
• buy a title you already own
• decide the story or illustrations aren’t what you hoped for

The Australian Consumer Law doesn’t require a refund in these situations. The opening pages of every book are free to read in our Library, so please look before you buy.

If you bought the wrong title by mistake and our records show the file has never been downloaded, email us within 7 days of your order. We may swap it for another title of the same price. Swaps are at our discretion and we don’t give cash refunds for them.

What counts as a fault

A fault is a problem with the file itself. For example, it won’t open in a supported app, pages are missing or damaged, or it isn’t the book described on our website.

Our books are fixed-layout EPUB files. They open in Apple Books, Google Play Books and Kobo. Please check your device can use one of these apps before you buy. If the file opens correctly in them, it isn’t faulty just because it won’t open in a different app or device, such as some Kindle models.

How we handle a fault

1. Email gumleafpublishing@gmail.com with your order number, the device and app you used, and what went wrong. A screenshot helps.
2. We look at the problem and at our order records before we offer a remedy. The law allows a business to assess a product first.
3. If the problem is minor, we choose how to fix it. Usually we’ll help you open the file or send you a corrected copy.
4. If the problem is major, you can choose a refund or a replacement copy.

Please tell us about a problem soon after you notice it. We may ask for information to confirm the order is yours.

Our download records

Every order has a record of each time its download link was used, with the date, time and IP address. We use these records to confirm the book was delivered, to look into fault claims and to deal with payment disputes. Our Privacy page explains how we look after this information.

After a refund

If we refund an e-book, your licence to use it ends. You must delete every copy you have, and we turn off the download link for that order.

Payment disputes

Please contact us before you dispute a charge with your bank. Most problems are quicker to fix directly. If a dispute is raised, we’ll give the bank and our payment provider, Stripe, our order, delivery and download records.

How refunds are paid

Refunds go back to the card you paid with. Your bank may take up to 10 business days to show the refund in your account.

Education packages and school licences

Education packages and school licences are bought by schools rather than for household use. If we fail to meet a consumer guarantee for one of these, our liability is limited, as far as the Australian Consumer Law allows, to supplying the materials again or paying the cost of doing so.